Not seeing our emails? 

General Tips

1. Check other folders (non-focused, promotions, other, etc.) If our email is in this folder Move it to Inbox or Mark as Important to signal your Email Service Provider that you want to see these emails directly in your inbox.
2. Check your spam folder specifically. This is most easily done on a desktop as some mobile versions don't readily display the spam folder. Mark as Not Spam or Move to Inbox to help identify our emails as important to your service provider.

What to do next

1. Add (previously and to your contacts or safe senders list.

2. Create a filter or rule to direct our research into a selected folder for you automatically
3. Our emails may be getting snared in your company's firewall or company wide spam filters. Email us and we will help resolve the issue. 

Select your Email Service Provider for further Details


Outlook is now the home for Hotmail, Live Mail, and other Microsoft email products.

Add a contact to your address book by hovering on the sender’s email, selecting the ellipsis and Add Sender to contacts, click Save Address Card and close.


Safe senders list: Most of the time, email addresses in your Outlook contacts are considered safe senders by the Junk Email Filter, but you can change this setting. Email messages from safe senders are never moved to the Junk Email folder.

You can also select a rule for the current email address(es) in Outlook. Click the ellipsis for more commands and highlight Rule, direct Outlook to place these messages in a dedicated Murenbeeld or Capitalight folder. That way your research emails are filed for you and easily accessible.



When you add a sender’s email address to your contacts, it tells Google you want to receive email from that sender. This method does not guarantee messages from the desired sender won’t be sent to spam, but it’s an easy way to make it more likely the desired email will arrive in your inbox. For a more reliable method, see the instructions below for creating a filter.


On a computer (web site)

On an Android smartphone/tablet (mobile app)

  • On your Android phone or tablet, open the Contacts app

  • At the bottom right, tap Add

  • Enter the contact’s name and email address (previously and

  • Make sure you save the contact to the correct account. Next to your email account, tap the Down Arrow and then select the account that will receive the email messages you’re whitelisting.

  • When you’re finished, tap Save

Filter settings (online from a desktop)

Open the Gmail website


If a desired email message arrives in your spam folder, you can remove it from Spam and send a signal to Gmail that you want to receive that type of email in your inbox in the future. This method doesn’t guarantee messages from that sender won’t end up in spam in the future, but it is an easy way to move the email to your inbox and train Gmail at the same time.


On your computer, open the Gmail website

  • On the left, select Spam, if you don’t see Spam, select More

  • Open the desired email message

  • At the top of the page, select Not Spam

  • The message will be moved to your Inbox


On your computer’s web browser

  • Select the Spam Folder

  • If you don’t see the Spam folder, select More below the Sent folder

  • Open the desired email from the sender

  • Select Not Spam at the top of the page

  • The email will return to your Inbox


Add to contacts


From a mobile browser

  • Go to Yahoo Mail in your mobile device’s web browser.

  • Tap the Sidebar menu icon

  • Tap the Spam folder

  • Select the desired email from the sender

  • Tap the Move icon

  • Tap Inbox


From a computer

  • Go to Yahoo Mail on your computer’s web browser

  • Select the Spam folder

  • If you don’t see the Spam folder, select More below the Sent folder.

  • Open the desired email from the sender

  • Select Not Spam at the top of the page

  • The email will return to your Inbox



Add to contacts


Unmark as spam

  • Go to Aol Mail on your computer’s web browser

  • Select the Spam folder

  • Open the desired email

  • Select the Not Spam (OK) icon at the top of the page

  • The email will return to your Inbox


Xfinity (Comcast)

You can check and see if any legitimate email was marked as spam by accident and use the toolbar to mark it Not Spam.

Emails marked as Spam and moved to the Spam folder will be deleted automatically after seven days.


Change Spam Filter Preferences (turn off to guarantee all emails end up in your Inbox)

  • In Xfinity Connect, click the Gear icon on the top-right of the navigation bar, then click Settings

  • From the menu on the left, click on Advanced Settings

  • XFINITY Connect - Mail dropdown with Advanced Settings highlighted

  • Click the Automatically move spam and potentially harmful messages to the Spam folder option
    Note: Enabling Spam filtering will move emails designated as spam to the Spam folder and delete them automatically after seven days.

You can also set up multiple email filters with your Comcast email account. An email filter can help sort your messages into different folders, such as folders for all family or work emails. There are two parts to a filter: the condition, which determines if an email is affected by the filter, and the action, which determines what to do with the email.


Create an Email Filter

  • In Xfinity Connect, click the Gear icon on the top-right of the navigation bar, then click Settings

  • Select Filter Rules, and then select Add new rule

  • On left menu, Filter Rules is highlighted. Add new rule is blue button to the right

  • Enter a name for the filter in the Rule name field

  • Click Add Condition to choose the criteria you want to filter

  • Click Contains to select the parameters of the filter. Check that the logic used is correct

  • Fill in the word or phrase you want to filter. (previously and

  • Under Actions, click Add action. Choose what you want to happen to the applicable email(s). Tip: moving the email to a specific research folder is a quick way to access all our research.

  • Depending on the selection, continue to fill out the actions you want to apply to the filtered email

  • A single filter can have multiple conditions and actions for how a message will be classified. Be sure that the logic is consistent for the outcome you want, and that the conditions and actions do not contradict.

  • Click the trash icon to delete a filter Condition or Action

  • Click Save to save your filter

Back at the Mail Filter Rules page, you can also choose Edit to modify the filter rules or Disable to turn off the filter. Click the trash icon to delete the filter.



Add sender to safe sender list

When you add a sender’s email address to your Allowed List, it tells the webmail to never mark messages from that sender as spam.


Log in to Bell Email

  • From your Inbox, select Options (top-right corner), then select More Options

  • Under the Preventing junk email header, select Safe and Blocked senders

  • Select Safe Senders

  • In the Sender or domain to mark as safe field, enter the sender email address (previously and and then select Add to List when you are finished



Add to contacts

  • Go to Shaw Webmail in your web browser

  • Select Preferences in the toolbar at the top of your Inbox

  • Select Trusted Addresses from the menu on the left side of the screen

  • In the first field that appears under Trusted Addresses / Domains enter the email address or domain you want to add (previously and

  • Select Add

  • Select Save

Create a Filter

  • Go to Shaw Webmail in your web browser

  • Log in using your Shaw email address and password

  • Select Preferences and then Filters

  • Select Incoming Message Filters

  • Select Create Filter. The Add Filter window will open.

  • Enter a name for the filter

  • In the first drop down list, select Any

  • In the second drop down list, select From

  • In the middle drop down list, select Matches Exactly (note: if you want to whitelist a whole domain, select Contains)

  • In the blank field to the right, enter the email address of the sender you want to (previously and

  • If you have more than one email address to whitelist, select the + Button and go back to Select From.

  • Under the Perform the following actions heading, select Keep in Inbox

  • Select OK